Privacy Policy

Lightwell Living Privacy Policy

Last updated: 12 November 2026

Lightwell Living respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices and rights available to you when you visit our website or use our interior design services in England.

Information we may collect

We may collect information you provide when you contact us, request a consultation or quote, or engage us for a project. This may include your name, email address, telephone number, project address, project preferences, budget information, and details you choose to share about your home or business. We may also receive information about project requirements, including photographs, plans, measurements, and correspondence.

When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited, and the dates and times of visits. Cookies or similar technologies may be used to support website functionality and understand how visitors use the site.

How we use your information

We use personal information to respond to enquiries, arrange consultations, prepare proposals, provide and manage interior design services, communicate about projects, process payments where applicable, and maintain business records. We may also use it to operate and improve our website, protect our business and users, and meet legal or regulatory obligations.

Our lawful bases for processing

Where UK data protection law applies, we process personal information when it is necessary to take steps at your request before entering into a contract or to perform a contract with you; when we have a legitimate interest in responding to enquiries, managing our services, and improving our business, provided that interest is not overridden by your rights; when we have a legal obligation; or when you have given consent, where consent is required, such as for certain marketing or cookies.

Sharing your information

We do not sell your personal information. We may share it with service providers who help us operate our business, such as website hosting, email, payment, or project-management providers, and with contractors or suppliers involved in delivering a project when necessary. We may also disclose information where required by law or to establish, exercise, or defend legal claims. Service providers are expected to handle information securely and only for appropriate purposes.

International transfers

If personal information is transferred outside the United Kingdom, we will take steps required by applicable data protection law to ensure it receives an appropriate level of protection.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes, and meeting legal requirements. Retention periods depend on the type of information and the circumstances in which it was collected.

Your rights

Subject to applicable law, you may have the right to request access to your personal information, ask us to correct or delete it, restrict or object to certain processing, or request a copy in a portable format. Where processing is based on consent, you can withdraw that consent at any time. You may also complain to the UK Information Commissioner's Office (ICO). We may need to verify your identity before responding to a request.

Cookies

Our website may use cookies and similar technologies. You can manage cookies through your browser settings and, where available, our website's cookie controls. Disabling certain cookies may affect website functionality.

Security

We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our services and website are not intended for children, and we do not knowingly collect children's personal information unless it is provided by a parent or guardian in connection with a project.

Changes to this policy

We may update this policy from time to time. The updated version will be published on our website with a revised date.

Contact

For questions about this policy or to exercise your data protection rights, contact Lightwell Living using the contact details provided on our website.